Cookie Policy

1. What this policy covers

1.1 This policy explains how Reload IT Ltd uses cookies and similar technologies — such as browser local storage and session tokens — on the MetlSys application and the MetlSys / Reload ITwebsites. This policy refers to all of these as “cookies”.

2. What cookies are

2.1Cookies are small text files placed on your device. We also use browser local storage and similar technologies; this policy refers to all of these as “cookies”.

3. This marketing website (metlsys.com)

3.1 The public marketing site you are reading sets only strictly-necessary storage and no advertising, tracking or third-party analytics cookies. Specifically:

• A single record of your cookie choice (browser local storage) so we don’t ask again.
• Fonts are self-hosted from our own domain, so viewing the site makes no request to Google or any font provider.
• Cloudflare Turnstile on the contact form — a privacy-first anti-spam check that protects the form from bots. It is a strictly-necessary security measure, does not use tracking cookies, and only runs when you use the form.
• If you use the sign-in box, your session is established on the application at app.metlsys.com — see section 4.

3.2 Because we set no non-essential cookies here, no opt-in consent is required to use this website. If we add analytics in future, it will be enabled only with your consent and described below first.

4. The MetlSys application (app.metlsys.com)

4.1 Strictly necessary

Essential for the Service to function; these do not require consent:

• Authentication & session — keep you signed in and secure your session (Supabase auth tokens, held for the session or up to session / X days).
• Security — protect against cross-site request forgery and abuse.
• Payment — cookies set by Stripe during checkout for fraud prevention and payment processing.

4.2 Functional

• Preferences — remember settings such as table layouts, filters and interface preferences, held for up to X months.

4.3 Analytics

analytics provider and cookie names if used — currently none. Used, where applicable, to understand how the Service is used so we can improve it, and set only with your consent where required.

5. Managing cookies

5.1 Where consent is required, you can accept or decline non-essential cookies via the cookie banner and change your choice at any time via the Cookie settings link in the footer. You can also control cookies through your browser settings; blocking strictly-necessary cookies will prevent the Service from working correctly.

6. Contact and changes

6.1 Questions about this policy: info@reloadit.co.uk. We may update this policy as the cookies we use change; the latest version will always be published at metlsys.com/cookies.